This is an open letter to all guests who have a booking with us for summer 2020 regarding the covid 19 coronavirus crisis.
Under normal circumstances we pride ourselves about keeping information on this website updated, but as you will appreciate, this rapidly-changing situation is impossible to predict. We are very much hoping that the current lockdowns around the globe will control the spread of this virulent pandemic, and that medical advances will enable us to return to ‘normal living’ sooner rather than later.
In common with many holiday destinations, Cyprus relies heavily on its tourism industry. Renowned for traditional Cypriot hospitality, no doubt when it is finally deemed safe for travel to the island to resume, visitors will receive an even more hearty and warm welcome than usual.
Having moved our own visits to Pissouri Bay twice due to newly-introduced travel restrictions, we are keen to get out there to prepare the villa for the season which we would normally be doing now (March). Time will tell whether we will be able to do this as currently planned (now rescheduled for May). We are trying to ignore the harbingers of doom and gloom, and to look at this optimistically.
New For 2020
We were actually very excited about the forthcoming season. Firstly we have a lovely new manager – Lisa – who provides a meet-and-greet service which is something we haven’t offered before. As always we have made some improvements to our facilities – this time we have a larger TV ready to ship and new indoor dining chairs on order. We hope that you will have the chance to experience them!
While we have every intention of honouring our existing bookings this season, unfortunately at this stage we cannot make any guarantees.
We know how important your holiday is, and appreciate that pre-planning is a key element of this. If at all possible, please could we ask you to delay making any changes to your booking until two months before departure as this is when your final balance is due. At this stage if we should need to cancel your stay – due to continuing circumstances beyond our control – the following options will be available:
Alter Your Dates of Stay
If you would prefer to reschedule your stay, we could apply your booking deposit to alternative available dates in the next 12 months.
You should be entitled to a cancellation refund via your travel insurance. We have already provided formal payment receipts and correspondence as confirmation, and our booking terms can be printed off from the guest-only password-protected booking page of the website. Should you require us to forward anything again, or any further documentation for your insurance company, just let us know.
On a Personal Note
The health, safety and well-being of our guests are of paramount importance above every other consideration.
We hope that you think we are acting fairly in these extremely challenging circumstances. This will be a difficult season for us, as it will for many of our Pissouri friends.
We know your long-anticipated precious holiday is a vital chance to recharge your batteries. We will only cancel if the ongoing coronavirus situation forces us to.
Please bear in mind, too, from our perspective that if we have to cancel any bookings, our small business will take a considerable loss – as we will still need to pay our manager, pool man, gardeners, utilities, common expenses and taxes.
Stay safe, and best wishes
Nikki and Peter