Privacy

Your privacy is important to us. We collect the minimum amount of personal data to deliver our services.

Who we are

Peter and Nikki Salter are joint owners of Ampeli Villa.
Nikki is the author of the website pissouribay.com and holiday rental administrator.

Personal information collection

We may collect and use the following kinds of personal information:

newsletter subscribers: name, email address
blog commentators: name, email address, website, ip address
enquirers: name, contact details, number of adults and children, proposed dates
guests: names of all members of the party | children’s ages
- party leader: contact details, address, bank details
- misc: preferences, birthdays/anniversaries/occasions during stay

Storing personal information

Your data is kept securely in accordance with our ICO registration:

booking form data: held within industry-standard database
payment records: transferred into secure financial database to provide formal receipts, kept for 6 years as required by HMRC, and shared with accountant
bank details: payee for security bond return collected via website form and transferred into online banking (card payments are returned as refunds)

Using personal information

To understand your needs and provide you with a bespoke service, we:

correspond over arrangements for your stay (normally by email/text, occasionally phone)
provide pre-stay documents and password access to the ‘guest only’ section of the website (you are responsible for keeping this confidential)
collect payments, send invoices and receipts
supply services – which involves sharing the following with our local agents:
- manager: lead guest first name, arrival/departure times, composition of group – adults/children/children’s ages, beds/bedroom use, requests, celebrations
- pool maintenance: composition of group – adults/children/children’s ages

After your stay we request voluntary feedback, and offer the option of future mailings – to enable us to:

quote your testimonials (attributed with first name and surname initial, may be abridged) and share photos you have authorised us to use
quote and share your publicly posted online testimonials (for example on Facebook or Google)
send occasional email newsletters and offers (opt out any time)

Your information is only routinely passed to third parties in circumstances outlined in this policy. A copy of the details submitted via the website booking form is automatically returned for your records. Our website availability calendar shows initials with bookings. Where we disclose your personal data to our agents, (for example a mobile number in the event that our manager needs to make contact), they will only use your information for that specific purpose. When giving a referral to another villa owner, we give their details to you, rather than pass on yours (unless given specific permission).

We may need to disclose your personal information if required by law (for example if notified of illegal downloads). We also reserve the right to share personal information and correspondence with third parties in exceptional circumstances (for example with our insurers, or card payment portal in the event of a claim).

Securing your data

We aim to implement the General Data Protection Regulations (GDPR). Information Commissioner’s Office (ICO) registration: ZA276121.

Use of third party websites

This website contains links to other websites. We are not responsible for the privacy policies or practices of any third party.

booking and feedback forms: stored within our online account
electronic transactions: secure card payment portal – card details are entered by you (and not shared with us) | online invoicing
newsletter database: stored within our online account – all mailings have an unsubscribe option

CCTV

Vineland Pissouri Bay is a private road with security CCTV provided by Vineland Developments.

Additionally we have our own cameras covering vehicles parked either on the drive or in front of the villa.

Updating your personal information

Please use our contact form or email nikki@pissouribay.com should you wish to request:

a copy of the details we hold about you on our database
an update to or removal from our database

Updating this statement

We may update this privacy policy any time by posting a new version on this website.

Cookies

First-time visitors are alerted to our use of website cookies via a consent button. These are files sent by servers and stored by browsers. Anonymous information is sent back to the server each time the browser requests a page. This is aggregated into reports which help us improve the site by showing the number of visitors, where they have come from, and pages visited.

Cookies on our website

Pissouribay.com uses the following cookies:

Google Analytics: website use statistics – Google
StatCounter: website use analytics – StatCounter
WordPress: blog comments – WordPress
Social Media: we use Facebook, Twitter, Pinterest, YouTube and Instagram functionality so that you can share blog posts or follow us on social media

Refusing cookies

Most browsers allow you to refuse cookies:

Google Chrome: Settings > Advanced > Content Settings > Cookies
Internet Explorer: Tools > Internet Options > Privacy
Firefox: Tools > Options > Privacy
Microsoft Edge: Settings > Advanced Settings > Cookies

Please note that restricting cookies for this website may impact on its functionality.

Anti-spam

In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose. We have a zero-tolerance spam policy.

Automated spam filtering

Our messaging systems automatically scan all incoming email messages, and blog comments to filter-out those that appear to be spam.

Problems with spam filtering

No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered-out by our systems. You can reduce the risk of your message being labelled as spam by sending as plain text rather than HTML, removing attachments, and scanning for malware before dispatch.